Refund and Return Policy
Effective Date: 8th January 2024
Thank you for choosing Cevrus as your trusted provider of Quality, Handcrafted Keyboards. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges.
This policy is designed to provide clarity and ensure a positive shopping experience for you.
Disclaimer for all Wood-Based Products
Our wooden products are crafted with care and attention to detail. However, wood is a natural material that can be affected by environmental factors such as humidity and temperature. As a result, slight warping or bending may occur, especially in areas with fluctuating climate conditions.
We take measures to ensure that our products are of the highest quality and are resistant to warping. However, please note that slight variations in shape or alignment may occur, which are inherent to the natural characteristics of wood.
Disclaimer of Liability
Cevrus shall not be held responsible for any slight warping or bending that may occur in our wooden products. This includes, but is not limited to, changes in shape, alignment, or dimensions. We strive to provide accurate product descriptions and images on our website, but variations in wood grain and color are natural and should be expected.
Care and Maintenance
To minimize the risk of warping, we recommend storing wooden products in a cool, dry place away from direct sunlight and extreme temperature changes. Regular maintenance, such as applying a protective finish, can also help preserve the quality of the wood.
Returns and Refunds
If you receive a wooden product that has been significantly warped or damaged during shipping, please contact us immediately. We will assess the situation on a case-by-case basis and may offer a replacement or refund at our discretion.
Acceptance of Terms
By purchasing from Cevrus, you acknowledge that you have read and understood this disclaimer regarding slight warping. Cevrus reserves the right to modify this disclaimer at any time without prior notice.
Return/Exchange/Refund Timeline
We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or
exchanges are accepted within 14 days from the date of purchase. We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.
Acceptable Item Conditions
To be eligible for a return or exchange, the item must be in its original condition, including all tags and packaging (if applicable). Please note that certain items may have specific conditions for return due to their nature, and these conditions will be clearly communicated on the product page.
Refund and Shipping Charges
We understand the importance of transparent and fair refund and shipping charges. Our policy
aims to be reasonable. We offer [free/flat-rate] shipping on returns, which means you won’t
have to worry about additional shipping costs when returning items.
We’ll replace the item with a different size or colour, per your preference, subject to availability.
Our comprehensive refund and return policy is designed to create a transparent and equitable relationship with our customers. By providing clear guidelines for refunds, we aim to empower you with a clear understanding of your rights.
If you have any questions about our refund and return policy, please don’t hesitate to contact our customer support team at hello@cevrus.com. Your satisfaction is our priority, and we’re here to assist you.
Thank you for choosing Cevrus!
[Last Updated: 13 May 2024]
